Welcome to Memberium Support!
support and troubleshooting guide. You may find the answer to your question!
Opening a Ticket With Support
If you can’t solve the problem yourself easily, please contact us at support. We can usually help you resolve problems quickly and easily if you supply us the proper information. If you can find your problem on the list below, you may be able to fix it yourself even faster.
Submit Your Case Below…
If you’re an existing customer, be sure to include the following in your ticket:
- The URL of your site, and the name of the owner if it’s not you.
- An Admin login if you wish us to review the page or setup
- A test user login that demonstrates the problem
- The URL of any page(s) you’re having difficulty with
- A description of what was done, and how the result differed from what you expected to happen
- If you wish for us to review your campaign Builder, eCommerce or Actionset setup, please provide an Infusionsoft login.
- Be sure to include the information IN WRITING. Please do not submit tickets as videos. Only include videos to demonstrate a visual issue.
(Q&A Format, You Can Ask Your Questions Live!)
Tuesday 10:00am – 10:30am Mountain Time
Thursday 5:00pm – 5:30pm Mountain Time
Mon-Fri 10:00am – 6:00pm Mountain Time
Ticket Monitoring & Emergency Support Always AvailableCall Us (Support, Billing, Presales)
Phone +1 (801) 894-9994Please Note: Due to call volume and the limited number of phone staff, your call may go to voicemail. In that case, leave us a message and we’ll get back to you right away.