Welcome to Memberium Support!
Before submitting your ticket below, please review our
support and troubleshooting guide. You may find the answer to your question!
Opening a Ticket With Support
If you can’t solve the problem yourself easily, please contact us at support. We can usually help you resolve problems quickly and easily if you supply us the proper information. If you can find your problem on the list below, you may be able to fix it yourself even faster.Submit Your Case Below…
If you’re an existing customer, be sure to include the following in your ticket:
- The URL of your site, and the name of the owner if it’s not you.
- An Admin login if you wish us to review the page or setup
- A test user login that demonstrates the problem
- The URL of any page(s) you’re having difficulty with
- A description of what was done, and how the result differed from what you expected to happen
- If you wish for us to review your campaign Builder, eCommerce or Actionset setup, please provide an Infusionsoft login.
“Q&A” or “Office Hours” Calls (Q&A Format, You Can Ask Your Questions Live!) Tuesday 10:00am – 10:30am Mountain Time Thursday 3:00pm – 3:30pm Mountain Time Register for Office Hours
Regular Support Hours Mon-Fri 6:00am – 10:00pm Sat-Sun Monitoring Tickets Mountain Time
Contact Sales Phone (801) 894-9994
Please Note: Due to call volume and limited number of phone staff, your call may go to voicemail. In that case we’ll make a best effort to call you back.
Please do also contact us using the support form on this page which may have a faster response time.
Join Our Facebook Support Group https://www.facebook.com/groups/Memberium.Support/