How to allow your users to self-cancel in Memberium for Infusionsoft

There are cases when you want to allow your users to self-cancel their subscription with you. Here are some of the steps you can take in order to implement this.

Step 1: Check if you have set up the membership cancellation tag in Memberium > Memberships > Edit membership:

Note: When the cancellation tag is applied, user access will be revoked.

Step 2: Create an Action set in Memberium. This action set will be the trigger once the user clicks on the Cancel button:

Go to Infusionsoft > Marketing > Settings > Action Sets. In that action set, you need to add the cancellation tag that you have set. Add the other actions that you would like to occur.

Step 3: Set the action set inside Memberium.

Go to Memberium > Ecommerce > Subscriptions. You have two options when the user clicks on Cancel. We have the Cancel Action and the End Date Action. The difference between the two is that the Cancel Action will apply the action set automatically when they click on the Cancel button while the End Date Action will wait until it reaches the end date which is a day before the next billing for the action set to be applied.

​​Step 4: Place the code on a WordPress page to list the subscription with the cancel button. Once that’s done, you can publish the page.

[memb_list_subscriptions status="active"]
Subscription Name: %%subscription.name%%
Cancel Subscription %%cancel.button%%
[else_memb_list_subscriptions]
Sorry, found no subscriptions.
[/memb_list_subscriptions]

Related Posts:

  • Was this Helpful?
  • YesNo
9 ways to add more value to your membership site

Table of Contents

Keep Reading

Create Password HTTP POST

Memberium provides tools for automating user password creation. In the original Infusionsoft Legacy Order Forms it was simple to add a password field to the order form and mark it as required. However the new Infusionsoft Order Forms don’t make it easy to do this. To simplify the new user onboarding process, we provide an HTTP POST that you can use to safely generate new passwords, which you can then email to the user in their welcome email.

Read More »

Enabling Shortcodes for X Theme Top Bar

By default the X Theme dos not include shortcode support for their topbar display element. In order to add shortcode support, you need to create a child theme, and place this new code in the _topbar.php file. This fix isn’t Memberium specific and will enable all shortcodes for the top bar.

Read More »

Want to get some fresh ideas on how you can improve your membership site or course?

Download our free ebook!

Book a Call

Welcome to Memberium!

We are very excited for you to be part of our family. 

We would love to answer any questions that you have!

Please choose the best time for you to get in a call with us. 

For Technical Support, you can contact us at https://memberium.com/support/ or Email us at support@memberium.com.