Ultimate Guide to Fixing Password Generator HTTP Post Issues

Memberium Admin — 

Memberium’s Password generator HTTP POST (also known as MakePass function) allows you to generate a random password for your users. This is, in fact, one of the most used features in Memberium, and it helps in quick onboarding of members on your membership site. In this guide, we’ll explain how to use the password generator HTTP POST and also fix any issues that you face with it.

An ideal HTTP post campaign sequence

Ideally, we suggest users to first apply any access tags, then run the HTTP post, add a delay timer of 1 minute, and then send a welcome email in that order.

Here’s how it should look like:

normal http post example

Also here’s what the inside of the HTTP POST block should look like. You don’t need to make any changes to “Name / Value Pairs” fields.

makepass example

This sequence is ideal because it will first apply the tag to your contact, then it will generate the password, and the delay timer would ensure that the HTTP post has enough time to generate the password and then send the Welcome email.

If you’re following these instructions but you’re still facing a problem with password generation, then continue reading this article.

Does the user exist in WordPress?

This is the first and very important check. Memberium HTTP post will not generate a password if the user already exists in WordPress OR if the user already has a password in Infusionsoft.

For example, if you’re trying to generate a password for abc@example.com, and if the same user exists in WordPress (with same email address) then Memberium won’t generate a password for the user.

If the user already exists in WordPress, then the HTTP post will still update the contact record, and an additional use of “update-contact” is not necessary.

Are emails being sent with blank passwords?

One reason for emails being sent with a blank password can be because you’re not using a 1 minute delay timer in your sequence after the HTTP post.

Try placing a 1 minute delay timer after the HTTP POST and before sending the welcome email to give the HTTP POST time to process the password update before the email is sent.

This HTTP post also includes two optional parameters that will allow you to apply a tag, or achieve a goal on successful password generation. If you want to be double sure before sending the email, then you can use the tag in HTTP post, and use this tag as a goal and then start a sequence which will send the email.

HTTP or HTTPS?

Have you recently started using HTTPS on your site? If so, then you’ll need to change your Password generator HTTP post to start with HTTPS. Example:
https://yourdomain.com/?operation=makepass&auth_key=P2LwRGinl

Notice that it starts with HTTPS instead of HTTP.

If you’re already on HTTPS and still facing the problem, then the problem can be that Infusionsoft cannot verify your SSL certificate. In this case, what you can do is to try to have one page on your site which doesn’t force HTTPS redirect and use that page to do the password generation.

Is your Homepage protected?

In some cases, the homepage of the website is protected which can be a problem. Our default Password generator example uses homepage, but what you can do is to use some other page also as your HTTP post.

Example, lets say the default HTTP post is: https://yourdomain.com/?operation=makepass&auth_key=P2LwRGinl but since your homepage is protected, this won’t generate the password. You’d need to use a non-protected page for this, which can be your Login page such as: https://yourdomain.com/login/?operation=makepass&auth_key=P2LwRGinl (notice the /login/ part in the URL).

Using Cloudflare?

If you’re using a CDN like Cloudflare, then sometimes it can also block the HTTP post.

Memberium will also by default display a notification when you start using Cloudflare and you’d need to make a few changes on your site for configuring Memberium with Cloudflare.

Is Memberium running on the frontend?

You can check if Memberium is running on frontend by checking the page source of the homepage of your site. Here’s a screenshot for this:

memberium running in frontend

If you’re unable to view this, then it means that Memberium is not running on the frontend and one reason for this is that IonCube loader is not installed or misconfigured.

In some cases, Memberium support might be able to help you fix this issue or you can also try contacting your host who’ll help you in installing IonCube.

Using a security plugin?

Sometimes security plugins can also block the HTTP post. We’ve noticed this with plugins like iThemes Security, BulletProof Security, Sucuri, Wordfence and WP Spam Shield.

Please refer to this article on what to whitelist. In this case, you’d need to whitelist Infusionsoft IPs which is 208.76.24.[0-255] or for testing purpose, you can deactivate any security plugin you’re using and then try out password generation and see if that fixes the problem.

Using a Firewall?

Some hosts have configured their Firewall or filter such that it will block HTTP posts. In this case, you’d need to contact your Web host and ask them to allow the HTTP post.

For example, if you’re using WPEngine, then you will need to contact WP Engine support and request that they turn off the “redirect_bots” setting, and purge the cache. Here’s our article on how to configure WP Engine to run Memberium.

Closing Words

Sometimes it can be tricky to figure out the exact issue with HTTP post. If you’ve followed this documentation but are still facing a problem with HTTP post, then feel free to contact Memberium support team.

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