If you’re facing the problem of your tags or custom fields not syncing to the site, then you’ve come to the right place. In this troubleshooting guide, you’ll learn how to fix the issue of tags and custom fields not syncing to your site.
Hit the “Synchronize Infusionsoft” button
If you’ve recently created the new tag or custom field and its not showing on the site then you’d need to go to Memberium > Support > Dashboard and hit the “Synchronize Infusionsoft” button.
This will instantly sync newly created tags and custom fields to the site, instead of waiting for a few hours before they normally get synced.
Go to Memberium > i2SDK and check if you’re seeing any message such as invalid key or any other error.
If you’re getting the error, then you might want to add the Infusionsoft API key again and then hit the “Synchronize Infusionsoft” button (as explained above).
Check Sync Options
It might be possible that the tag that you’re trying to sync might be in a category that’s selected NOT to be be synced with the site. You can check this from Memberium > Sync Options > Tag categories.
You’d first check in which category does you tag belongs to in Infusionsoft. If that same category is not selected under Sync options, then it means that the tag will also not sync. You’d need to select that tag category from here and hit the “Save category sync” button.
If your custom field is not syncing, then go to Memberium > Sync Options > Contact fields and from here, ensure that the same field is NOT selected here. The fields that are selected here will not be synced with Infusionsoft.
So you’d need to de-select that custom field and then click on ‘Save Contact Field Sync” button.
Once that’s done, click on “Synchronize Infusionsoft” button.
Deactivate and reactivate i2SDK and Memberium
When the site is moved from one hosting to other, sometimes not all the database tables are transferred and that can create problem. What you’d need to do is to first deactivate Memberium and i2SDK from the Plugins page.
You’d then activate i2SDK and Memberium (in this order) and then go to Memberium > Support > Dashboard and hit the “Synchronize Infusionsoft” button. This should sync the custom fields and tags.
Need further help?
If you’ve gone through all the steps in this guide and the tags or custom fields are still not syncing then you can go ahead and contact Memberium support team by opening a support ticket.
Here’s the information we’ll need from you:
- A link to your WordPress membership site (URL)
- An admin login to your WordPress site (this can be temporary)
- Name of the tag / custom field that’s not syncing
Once we have this information, we’ll be able to help you with the problem.