We'd be glad to do this for you 🙂

All you'd need to do is get in touch with us and start a conversation here with our support bot with the following details...

1) Name of the Infusionsoft application or domain that you'd like us to license. The Infusionsoft application name is within your Infusionsoft link. For example, if you use xyz.infusionsoft.com, your app name will be xyz.

2) A confirmation if we can go ahead and use your existing card on file to do the upgrade.

3) You'd also need to let us know which plan you'd like us to upgrade to. You can read about the subscription plans memberium offers here.

Once we have all the details, we will pro-rate your current subscription based on unused days and add it as a credit to the new subscription.

In case you have any other questions, don't hesitate to let us know here and we'll get you taken care of.

If you'd like to upgrade or downgrade your Memberium account, just contact support by clicking here and let them know your license type and which license type you'd like to switch to.

You can move between types of licenses (for example, switching from a Standard license to a Pro license) or you can move between frequencies of payment (for example, switching from paying monthly to instead paying yearly).

In these cases, we will apply any unused portion of a payment you've made toward the new license.

For instance, if you just paid for your monthly account yesterday and decide to switch to a yearly account, we'll take your monthly payment and apply it as a credit toward the yearly payment amount and charge you the difference when setting up your yearly subscription.

Can I switch the domain my site is licensed under? Yes. Contact our support team and we'll get it switched right away.

Pro licenses require no coordination with us. Your site will be licensed based on your Infusionsoft app automatically.

Moving your site to a different directory, or to/from a subdomain also does not require coordination, since we automatically license all sites anywhere on your domain and all of its subdomains.

If you do need a domain change, please email us at Support, and let us know which domain you are moving from, and which domain you are moving to. If you need to schedule the switch please let us know, otherwise, we will assume it is desired for immediate change. Domain changes usually take only a few minutes once we start the process.

To update your new site, go to Memberium->Dashboard and click the "Renew License" button until the trial message disappears.

Notes for Developers working on Client Sites

If you are a developer working on behalf of a licensee and need to do the development on another server:

  • If the license is an unlimited license, then you can do your development on your own domain with no issues.
  • If the license is a domain license, you have three options:
    1. You can map a subdomain of the client's domain to your dev server, and do your development there.
    2. You can temporarily move the license to your domain, simply contact Support from the license owner's email address so we can verify the transfer. Once you're ready to push it back live, let us know and we'll move the license back to the original domain.
    3. Development on naked IP's is not supported for domain licenses.