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Frequently Asked Questions
Do I need to have Keap?
Yes. Memberium requires WordPress and Keap Pro, Max, or Max Classic to work. We can help you get a Keap app if needed, just reach out.
Does Memberium have transaction fees?
No. Memberium has absolutely no transaction fees. We don't take any percentage of your sales. In fact, we don't process payments at all - Keap does or a 3rd party cart/checkout system does if you're using one (ThriveCart for example).
Which plan should I buy?
If you only have a single site and don't plan to sell group access using Umbrella Accounts, the Standard plan is the best option. If you need group accounts, the Pro account is what you need. If you're an agency or have multiple sites, the Advanced plan is a cheaper way to get 3 Pro licenses.
How do I get support?
The quickest way to get support is to go to Memberium.com/Support and open a ticket there. You can also email support@memberium.com. During business hours, we typically respond within 30 minutes. We are aiming to increase our phone support, too.
Do I need a paid LMS plugin?
You do not need to use an LMS plugin to use Memberium. If you want quizzing or certificate generation, an LMS plugin such as LearnDash (paid) or LifterLMS (free) will do the job and they integrate with Memberium.
What if I want to cancel?
You can cancel by logging into the Memberium members area: Memberium.com/members - You can also email support@memberium.com and we'll process the cancellation right away. No hassle at all.