A Memberium plugin update released this past week (v2.166) could be causing some issues on your site.  If you manually upgrade Membeirum to version 2.171 that should fix the issue for you.

If you see that your site is already running v2.171 of Memberium through your ‘plugins’ page, then you’re site was able to auto-updated successfully and no action needs to be taken on your end.

If your site is experiencing any issues and is not running v2.171 currently, here’s how to quickly fix the issue and make sure your site stays up and running as normal…

Step 1: Log In As an Admin User to Your WP Site​

First, login to your WordPress site as an admin user.

If you’re unable to login, add this to the end of your site URL: /wp-login.php?action=override

For example: https://yourdomain.com/wp-login.php?action=override

Step 2: Manually Update Memberium to 2.171

In the admin area, go to:

Memberium > Support > Updates > Select ‘v2.171’ from the drop down list of updates > Check the ‘Confirm Update’ box > Then click the ‘Update’ button

Step 3: Verify Your License Status

Next we’ll want to make sure your Memberium license is active and can reach our license server successfully.

Go to Memberium -> Support -> Dashboard > Click Renew License > Click it a second time to make sure it’s updated again.

Wait 2-3 minutes for your server to refresh, then after this you should see, your license status being listed as: “Active”

 

This should update your site and everything should be working normally after this. Making sure your site stays up and running is our number one priority. We’re sorry if this has caused you any inconvenience and are doing everything we can to fix this issue. 

If you need any help or are not able to update your site as described, please email support@memberium.com so we can assist you quickly.

Overview

In Memberium > Settings > Login tab, under “Login Options”, the “Maximum Login IPs” defines the number of different IP addresses that a user can log in from within a certain period of time controlled by the other setting just below it “Maximum Login Window (Hours)”.

For example, if you set it to 3 IP addresses within 16 hours, then when you log in from a fourth IP address you would be prevented from logging in until 16 hours had passed from the first login.

It’s a rolling window. If you logged in from two different IPs, then 8 hours later logged in from a third IP, you’d only wait 8 more hours (total of 16 hours) and you’d be able to log in from another two IPs.

Increasing Security

You can increase security by using this feature in conjunction or combination with the Prevent Simultaneous Logins feature.

One common issue when selling B2B is that many employees in a company will all have the same external IP address when they are accessing your membership site from a corporate network.

Using the Maximum Login IPs window alone wouldn’t prevent many employees with the same IP from all sharing a single account.

By enabling Prevent Simultaneous Logins a single user can only be logged in at one place. If someone else logs in as that user, the first session will be closed and the user will be logged out. This makes it extremely inconvenient and almost pointless to share a single login.

 

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Overview

This setting allows you to disable multiple logins for a user, meaning that they can’t be logged in from more than one place or have more than one session at the same time.

If the user account is already in use, and a second login takes place, the first login will be disconnected immediately. We do this instead of preventing the second login to prevent an inactive browser left open, or user who closed their browser without logging out from accidentally locking themselves out of their own account.

When this setting is disabled, set to NO, a single user account can have as many active sessions as they want.

Use Cases

The main use case for preventing simultaneous logins is to deter account sharing – many people using a single, paid account.

By enabling this setting, you’re making account sharing almost pointless as if someone else logs in then the current user’s session will be closed (they’ll be logged out). Account sharing may still be possible, but it’ll become more difficult.

In cases where you find this happening a lot, consider selling your customers additional logins at a reduced rate or including the ability to “add 3 team members” to their account using Umbrella Accounts.

Increasing Security

You can increase security by using this feature in conjunction with the Maximum Login IPs setting located beneath the toggle switch.

The “Maximum Login IPs” defines the number of different IP addresses that a user can log in from within a certain period of time controlled by the other setting just below it “Maximum Login Window (Hours)”.

Using all three settings in combination prevents members from sharing accounts in both private and corporate environments.

 

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This is the tag that is applied to users who register through the WordPress registration function.

This is experimental and currently used with social media logins.

This setting is optional.

The default is to not set any tag.

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